General FAQ’s

Q - I am interested in EEC Home Improvements services, how should I proceed?

A – Please complete our FREE appointment form here and a member of EEC Home Improvements will contact you. Alternatively you can call 0800 783 0277. Our advisors will provide you with information about the product you are interested in, answer any questions you may have and can arrange a FREE no obligation home survey and quotation.

Q - Do I need to own my property in order to have EEC Home Improvements work on my home?

A – For legal reasons, the owner of the property must authorise any alterations and home improvements to their property. Therefore if your property is rented or council, we would expect proof of consent from the property owner or the property owner must contact EEC Home Improvements direct.

Q - Are EEC Home Improvements Insurance backed?

A – Some products do include insurance backed guarantees. Our advisors can discuss this with you in more detail. All EEC’s home improvement work is covered by extensive public liability insurance so you can rest assured that you are in safe hands.

Q - Why do both partners have to be there for the home survey and quotation?

A – Home improvement decisions are really important. When we visit your home to provide a free written quote for home improvements work, you will need to decide things such as colours, styles, appearance, technical specifications and of course costs. This will allow EEC Home Improvements to provide an accurate quote that will be suitable for both partners, its best you are both involved (or a 3rd party if required) and you are both aware of any agreements before work begins.

Q - Can I receive a quote by email or over the phone?

A – In certain circumstances such as solar products we can provide a quotation over the phone. If you decide to go ahead with the quotation, we would also need to attend your property to make sure everything quoted was correct and the appropriate paperwork  will need to be signed. With most home improvement products they are individually tailored and we work out costs to your exact requirements, so to receive an accurate cost please contact us to arrange a home improvement visit.

Q - How long will my home visit last?

A – Our home improvement surveys suit individual requirements so the length can vary. The visit should last no longer than 2 hours.

Q - Do EEC Home Improvements have any accreditations?

A – Yes, we are proud, long standing members of many industry bodies. Please click here to see a full list of our accreditations.

Q - Will we have signed contracts?

A – Before you agree for us to carry out any home improvements, we will provide you with a full quotation, this will include all work to be carried out and total costs of the work. Both parties need to sign the paperwork before work commences and all aspects of the work will be confirmed in writing. We also provide cancellation rights.

Q - Where are EEC Home Improvements based?

A – Our Head Office is based in Southport in the North West of England. We provide home improvement services nationwide including throughout Scotland, and the Isle of Skye. We have been trading from our head office in Southport since 1991.

Q - I work in the daytime, so what time can I see an EEC Home Improvement advisor?

A – We offer morning, afternoon, evening and weekend appointments. Simply let us know what time is convenient for you, and we will arrange for our home improvement advisor to visit your home. You can request your FREE appointment here. In some cases we can provide a quote over the phone.

Q - Once I receive my quotation, how long will it be valid for?

A – Your home improvement quote will be valid for 30 days from the date detailed on the written quotation. The quote will be at a fixed price, with no hidden extra costs. Request your FREE home improvement quotation here.

Q - How will I benefit from choosing EEC Home Improvements?

A – There are lots of attractive reasons for choosing EEC Home Improvements, the quality of our services and products are second to none. We offer excellent value for money and our home improvements could add value to your property. EEC Home Improvements have been a family run business since 1991 with experience in all home improvement services. You can view some of our home improvement work on our YouTube, Vimeo, Flickr, Pintrest and Facebook pages. You can also earn some extra cash if you choose EEC Home Improvements, through our Refer and Reward Scheme. Find out how to start earning here.

Q - What deposit do I need to pay on my purchase?

A – The typical deposit amount at EEC Home Improvements is 25% of the total cost quoted. We provide a written, fixed price home improvement quote once we have completed our free no obligation home improvement survey. This will confirm how much deposit is required for that particular service.

Solar FAQ’s

Q - Do Solar Panels only work on sunny days?

A – No. Solar Panels absorb sunlight even on cloudy days. So while they work most efficiently in the summer when we have more hours of sunlight, they will still work all year round.

Q - How much money will I save by installing Solar Panels?

A – It is impossible to give an estimated calculation without measuring the size of your roof, its pitch, orientation and location. Please visit our Solar PV page here to request a FREE appointment or contact one of our experienced Solar PV advisors on 0800 783 0277.

Artificial Grass FAQ’s

Q - What are the advantages of installing permanent / artificial grass?

A – Low Maintenance – No need for weeding, watering and up-keep costs.

Better for the environment – No pesticides or mowing.

Perfect for areas of heavy use – No more slippy, muddy or dead patches.

Green grass all year round – No matter what time of year, it’s pleasing on the eye.

Q - How much will it cost to install permanent /artificial grass?

A – The initial costs will be more than natural grass, but this is easily recovered over the life span of permanent grass. For a FREE quote to install permanent grass please click here or call 0800 783 0277.

Q - Is permanent grass safe for children and pets?

A – Yes, as you don’t have to use the harsh chemicals used to maintain natural grass, it’s actually thought to be safer. A lot of schools now use permanent grass.

Reviews & Testimonial FAQ’s

Q - What does ‘Google Verified Reviews’ Mean?

A – EEC work with who are licensed by Google to share customer reviews in Google search results and elsewhere within Google. is an independent review platform.

Q - What does ‘Written Reviews’ mean?

A – As well as working with EEC regularly receive written testimonials by letter or email. Once approved by the customer EEC use these testimonials to showcase on our website.

FAQ didn’t solve your problem?

Here are several ways to contact us

Call us Free on 0800 783 0277 or on +44 (0) 1704 539300

email us

Write to us: 140 Norwood Road, Southport, Merseyside, PR8 6EH

Need Support?

If you need any support for any work we have carried out or you are considering please feel free to contact us.


You’re in safe hands with EEC. All areas of our work are to industry standards or beyond, and we have a full range of industry accreditations which you can view here.